How can we report inaccuracies?

First, please confirm the rate is indeed inaccurate by controlling for the following variables:

• Please compare the posted reimbursement rate to a contracted fee schedule. Comparing to a paid claim may only include the insurance’s portion of the fee (vs. the full cost of care).

• Please ensure the comparison is apples-to-apples in terms of the right version of the fee schedule, the right code, the right EIN, place-of-service, taxonomy, etc.

Second, after confirming the rate is inaccurate:

• If you would like to issue a formal complaint to the CMS, their form is here. 

• If you would like for us to investigate further, please reach out to support@serifhealth.com